Frequently Asked Questions
Everything you need to know about our gems, diamonds, and fine jewelry collections.
Are your diamonds and gemstones ethically sourced?
Yes, we are committed to ethical sourcing. All our diamonds are conflict-free and compliant with the Kimberley Process, and our gemstones are sourced from reputable suppliers who adhere to strict labor and environmental standards.
Do you provide grading certificates for diamond purchases?
Absolutely. All major diamond purchases come with a grading report from a leading gemological laboratory, such as the GIA (Gemological Institute of America) or IGI, ensuring the authenticity and quality of your stone.
What is your shipping policy for high-value jewelry?
We offer complimentary, fully insured shipping on all orders. For security purposes, an adult signature is required upon delivery for all fine jewelry items to ensure they reach you safely.
Can I return an item if it is not to my satisfaction?
We offer a 30-day return policy for a full refund or exchange, provided the item is in its original, unworn condition with all security tags and documentation intact. Custom-designed or engraved pieces are final sale.
Do you offer professional resizing and maintenance services?
Yes, we provide one complimentary resizing for most rings within the first year of purchase. We also recommend bringing your jewelry in every six months for a professional cleaning and prong inspection.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For high-value transactions, we also offer secure bank wire transfers and flexible financing options through our partner providers.