Returns & Exchanges
We want you to cherish your fine jewelry forever; however, if you are not completely satisfied, we offer a 30-day return policy for a full refund or exchange on all non-customized pieces. All returned items must be in their original, unworn condition with the security tag intact and include all original diamond grading certificates.
Initiate Your Request
Log into your account or contact our concierge team to request a Return Merchandise Authorization (RMA) number and a pre-paid insured shipping label.
Secure Your Shipment
Place your jewelry in its original presentation box and pack it securely inside a shipping carton along with all original documentation and certificates.
Complimentary Insured Shipping
Affix the provided pre-paid label to your package and drop it off at any authorized shipping location; our insurance covers the full value of your gems during transit.
Inspection and Refund
Once our gemologists verify the stone's authenticity and condition, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing